July 31, 2017

OAC 283 While You're Waiting!

It seems to be a chronic condition in our hurry up and wait world that we are always waiting on something.  The download, the table at a restaurant, check in at the airport.  How do you handle that? But more importantly how do you take care...


It seems to be a chronic condition in our hurry up and wait world that we are always waiting on something.  The download, the table at a restaurant, check in at the airport.  How do you handle that? But more importantly how do you take care of someone you have to make wait? 

I have to give a shout out to a local coffee shop Reverie Roasters that showed me the way to reward people for having to wait!  I was meeting a friend there and ordered a cup of java. However, the flavor I had chosen was quite popular and the pot was drained.  So the young man says I'll brew another pot and bring your cup to you.

Well, that was great service right there and so I just continued having my conversation with my friend.  But I must confess I began having withdrawal symptoms as I watched my friend drink his brew.  And then my cup arrived as promised.  Not only did the coffee prove worth the wait, but I was also given a gift of a free cup, for having to wait!!! 

Now, that my friends is true customer appreciation!!!  That is how you treat people that have to wait no matter the service or product you provide.  So my show today is all about thoughts of ways you might improve your customer appreciation service when someone has to wait.  So many ways, and I especially like the reward system, because guess what!  I'll be back!

So please enjoy the show and sharing would be most appreciated!!!  Also, remember to listen in Wednesday when Cynthia Bazin, my Laser Focused guest brings us tips and strategies.  And please note our BeLive is being switched to Wednesdays at 9 AM PST 11 AM CST and NOON EST.

Hope your day is AWESOME!!!

Passing On A Smile,

Gail